Refund & Return Policy 12>
Key Highlights
3-Day Satisfaction Guarantee<
If you're not satisfied with your purchase, you can request a refund or replacement within 3 days of delivery.
Eligible for Refund or Replacement
Product damaged during delivery
Leaking or broken packaging
Wrong product received
Quality-related concerns
Dissatisfaction with the product
How to Request
Contact us within 3 days of delivery with:
Please write to us via email within 3 days of receiving the product.
Order Number
Reason for the request
Photos (if applicable)
Please send your return/replacement request to us on email only.
It is mandatory to write a mail with a proper reason for the refund; otherwise, the refund will not be eligible.
Refund Process
Refunds are issued to the original payment method.
Refund will be processed in 5 to 7 working days.
Bank processing times may vary.
Replacement Policy
Verified damaged, defective, or incorrect products will be replaced at no additional cost.
Replacement orders are dispatched after verification.
Order Cancellation
Orders can be cancelled before dispatch without any charges.
Once shipped, cancellations are not possible.
Non-Eligible Cases
Refund or replacement requests may not be approved if:
The request is made after 3 days of delivery.
The product has been intentionally damaged or misused.
Fraudulent or abusive claims are identified.
A mail without a proper reason for the refund has been sent.
Contact Us
Sage's Secret
PMAY Society, Sinhgad Road, Near Nanded City, Pune – 411041, Maharashtra, India